All Features
Jose Luis Alvarez
Alexander Hamilton, one of the United States’ founding fathers, famously called energy the most important characteristic of the executive branch of government. “A feeble Executive implies a feeble execution of the government,” he said in the Federalist Papers. “A feeble execution is but another…
Gleb Tsipursky
Negotiators, even professional ones, make surprisingly many wrong decisions that doom negotiations that should have succeeded. Many of these mistakes relate to overestimating how well they can read the feelings and thoughts of other parties in the negotiation, as well as the extent to which the…
Aarti Gumaledar, Sameer Hasija, V. Paddy Padmanabhan
Globalization of trade and decades-long innovation in supply chain networks have resulted in significant benefits for all stakeholders—greater efficiencies, lower costs, and greater access to markets, to name just a few. Yet Covid-19 has exposed vulnerabilities in global supply chains. Dispersed…
Taylor Brown
It’s easy to think of quality as a niche responsibility, requiring only the involvement of those working in quality-based roles. But involving your entire medical device organization—and even suppliers and manufacturers—in the quality process can lead to better products, greater efficiency, and…
Liz Uram
Have you ever dreaded having a conversation with an employee who wasn’t meeting performance expectations? Maybe you avoided it, hoping it would improve on its own? If so, you are not alone.
Most managers would agree that one of their least favorite tasks is talking to an employee about poor…
Gregg Profozich
The manufacturing world, across industry sectors, has witnessed significant improvements in productivity and competitiveness during the past couple of decades as a result of continuous improvement (CI) methodologies. Two of these methodologies that are recognized as having broad applicability are…
Henrik Bresman
Right now it seems far away, but a post-Covid world is coming. Is it closer to us than the start of the pandemic? We can’t say with any certainty, but we must think about how we will work in the future. The sudden changes of early 2020 showed us how we are capable of extraordinary transformations…
Knowledge at Wharton
A new study finds that productivity has remained stable or even increased for many companies that shifted to remote work during the coronavirus pandemic. However, innovation has taken a hit as both leaders and employees feel more distant from each other.
Businesses tend to spend less money and…
Jill Neimark
If you’ve ever stayed in a relationship too long or stuck with a project that was going nowhere, you’re not alone. Humans are generally reluctant to give up on something they’ve already committed time and effort to. It’s called the “sunk costs” phenomenon, where the more resources we sink into an…
Gregg Profozich
In the first article of this series, we saw that Lean and Six Sigma are complementary continuous improvement methodologies that reduce the overall waste and variability in production processes, respectively. Although these two methodologies use different approaches and tools to drive improvements…
Marlene Chism
New leaders often don’t realize that saying “yes” to leadership requires stepping out of the comfort zone. Avoidance is no longer a strategy.
As a leader, it’s up to you to navigate through the cultural politics, make difficult decisions, and resolve conflict between employees or co-workers.…
Renita Kalhorn
Steffen Heilmann is a firm believer in empowering his people and giving them opportunities to grow. During his early weeks as CTO at Aroundhome, he and his staff were heading into an important negotiation with their data center provider to take over responsibility of a mission-critical database.…
Bryan Christiansen
‘Little things make big things happen.” In just a few words, this cliché sums up MRO and its benefits. But what are these “little things,” and what effects do they have on your company’s bigger picture?
In the complex world of maintenance, repair, and operations (MRO), answers to these questions…
Bruce Hamilton
As we begin to take our approximately 4 1/2 billionth trip around the sun, I’m reflecting on the previous 525,600 minutes and looking ahead to the new decade. The decade (the ‘20s), by the way, began last month, not a year ago, a factoid noted in a short address by Hiroyuki Hirano in 1999 as the…
Maria Church
Sometimes work seems like, well, work. It’s not the fun, fulfilling, or rewarding kind of work that we look forward to tackling but the life-sucking, drudgery kind of work. What to do when work drains the soul and seems like a waste of a life? Find the meaning in the work you do, and you will find…
Steven Ouellette
What is the most important thing for your business to be working on right now? Would everyone else working there agree? Is everyone working toward the business’s goals? How do you know?
Most businesses in my experience cannot answer these questions. There may be metrics, but they are not…
Philippe Aghion
Imagine a ship at sea, at risk of sinking in a tempest. Is it better to empower the crew to do whatever it takes to save the ship, or should every decision be made by the captain and top officers? Similarly, what should the optimal form of firm organization be during a severe downturn? The need to…
Michelle LaBrosse
Do you find the idea of having to do project management almost as much fun as getting a root canal? If so, you’re not alone. But it doesn’t have to be as bad as a painful dental procedure to adopt more effective ways of managing your projects.
Nor does it have to be extremely boring or some type…
Chris Fox
To many, the world of production and manufacturing is a mystery. The general public often simply picks up their goods from the store or orders them online with little thought given to what engineering efforts went into developing those products, or what it takes to create them.
The realization of…
Drew Calvert
For the past decade, policymakers and nongovernmental organizations have pushed for greater transparency in supply chains, with the goal of encouraging more responsible sourcing practices. The Dodd-Frank Act, for example, required firms to disclose their suppliers’ involvement with any “conflict…
Zach Winn
This story was originally published by MIT News.
These days businesses have enough to worry about without thinking about their insurance. Unfortunately, tasks like managing insurance claims and completing annual renewals require a lot of thinking.
The startup Newfront Insurance is seeking to…
Gleb Tsipursky
Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa, and elsewhere, and recently identified in the United States?
Authorities have focused on downplaying concerns about vaccine effectiveness against these new variants. While some…
Annette Franz
I’ll keep today’s article simple—and fun. Bob Farrell, founder of Farrell’s Ice Cream Parlors, shared the secret to a great customer experience in 1973 (yes, almost 50 years ago!), when he developed a motivational speech for new employees called “Give ’em the pickle!” It was based on a letter he…
James J. Kline
Ever since the International Organization for Standardization (ISO) included risk-based thinking in ISO 9001:2015, an idea has arisen among some in the quality profession that quality managers can move into the risk management arena without any competition from other professions. This article looks…
NordVPN Teams
According to Gartner, 99 percent of the vulnerabilities exploited in 2020 have been ones known about by security and IT professionals at the time of the incident. However, taking care of them is tiresome, as it takes 38 days to implement a patch and in the past year alone 12,174 new common…
