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Promoting Quality at the Administrative Level
Megan Wallin-Kerth
Founded in 2012, GoFormz is a uniquely flexible documentation platform for professionals in all industries—and a long-awaited solution for those chasing lean efficiency without sacrificing quality. What does that mean? Well, unlike using a fillable PDF or Adobe document, GoFormz is an online…
The Manufacturing Manager’s Guide to HR
Rob Press
Without the perfect balance of efficient workers, adequate resources, and satisfied customers, manufacturing businesses risk sending their operations into a tailspin. Workforce optimization (WFO) streamlines manufacturing workflow by cutting costs and increasing productivity—allowing you to…
Three Ways to Measure Your Leadership Effectiveness
Rashan Dixon
The ability of flawed and inherently limited humans to lead others like them toward a common goal takes a special skill set.  Even if a leader has the talents required to lead a business, that doesn’t mean they’ll immediately see positive results. Good leaders know that they need to find ways to…
How to Conduct Level of Repair Analysis (LORA)
Bryan Christiansen
Every day, manufacturers rely on a large number of tools, machinery, and infrastructure to produce their goods. And while all of those assets help you generate profit, they are a significant expenditure—both in terms of the purchase cost and ongoing maintenance costs. When deciding which…
Seven Mistakes to Avoid in Hiring and Firing During Uncertain Economic Times
Gleb Tsipursky
After firing half its workforce, Twitter is already asking many to come back. Indeed, research from McKinsey finds that even as recession fears grow, 40 percent of workers plan to quit their jobs. And a survey from Greenhouse, a New York-based hiring software provider, finds that 57 percent of 1,…
The Really Simple Steps to Creating an Innovation Engine
Lee Seok Hwai
Think innovation, and what comes to mind? For many, it invariably evokes big names like Apple and Tesla, their epoch-defining products ranging from the smartphone to electric vehicles, and genius leaders like Elon Musk and Steve Jobs. But is innovation only for the select few? Not at all,…
An Ethical Workplace Culture Can Prevent Corporate Fraud by Aiding Whistleblowers
Hanen Khemakhem, Mahbub Zaman, Nadia Smaili, Richard Fontaine
Whistleblowing is a cornerstone of corporate governance. It allows employees to anonymously disclose questionable financial matters about their companies to help prevent fraud, which is a pressing issue in Canada. It’s also incredibly effective, with 42 percent of occupational fraud being reported…
Why Did Adidas Wait So Long to Drop Kanye West?
Gleb Tsipursky
Why do companies bury their heads in the sand instead of facing dangerous facts, whether about quality problems or other issues? It happens more often than you might think—most recently with Adidas. It usually boils down to companies falling for three cognitive biases. “Adidas does not tolerate…
Should Companies Allow Returns of Customized Goods?
Anton Ovchinnikov
In the age of mass production, the demand for customization is increasing. Customers prefer products catered to their individual needs and preferences over standard items—albeit at a cost. Fortunately, recent advances in information technology, logistics, and advanced manufacturing processes such…
A Story of Student-Run Manufacturing Enterprises
Robert Zaruda
Northwest Industrial Resource Center (NWIRC), one of the centers that make up the Pennsylvania Manufacturing Extension Partnership, is helping launch student-run enterprises throughout northwest and north-central Pennsylvania. These enterprises connect industry with high schools and career and…
The Rising Importance of Soft Skills in Driving Productivity
Maria Guadalupe, Bryan Ng
Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation. In France, 60 percent of employers consider soft skills, such as the ability to organize, adapt, and work in teams,…
‘AI Bill of Rights': Five Principles to Make Artificial Intelligence Safer, Less Discriminatory
Christopher Dancy
Despite the important and ever-increasing role of artificial intelligence in many parts of modern society, there is very little policy or regulation governing the development and use of AI systems in the United States. Tech companies have largely been left to regulate themselves in this arena,…
Seven Practical Steps to Build a Culture of Safety and Human Reliability
Jake Mazulewicz
A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week. An electrical engineer flips the wrong switch in a substation control room. He isn’t injured. But within seconds, a $50,000…
Four Ways Digital Tools Improve Quality
Scott Ginsberg
Twenty years ago, digital tools were “a thing.” Now they flow through all things. To some degree, every manufacturer is now a digital company. And with the right modern platform, any manufacturing organization can break down silos of ownership to focus on the intersection of people, processes, and…
The 25-Minute Meeting
Donna McGeorge
The world of work will always revolve around people working with people. Meeting together is an important way to get things done, which is why meetings will always be a part of organizational life. But they’re also hated by most people—not because they get things done (which they do), but because…
How to Lead a New Team to Success
Alaina Love
Miles had just been promoted to his first position at the director level after two short years of working for a large manufacturer in a complicated, heavily regulated industry. What surprised him most about the culture of the company is how project-oriented the firm had become during his tenure as…
Three Ways to Avoid the Epidemic of Quiet Quitting
Laurie Guest
Everyone’s heard of it by now: “Quiet quitting” is the freshly coined phrase to describe the age-old behavior of not quite leaving one’s job entirely but rather opting to no longer go above and beyond. It’s service fatigue to the extreme, risking not just customer satisfaction but also staff…
Deep Learning With Light
Adam Zewe
Ask a smart home device for the weather forecast, and it takes several seconds to respond. One reason for this latency is that connected devices don’t have enough memory or power to store and run the enormous machine-learning models needed for the device to understand what a user is asking of it.…
Going from Being a Peer to Being Their Boss
Mike Figliuolo
One of the most awkward situations you can encounter in business is when someone goes from being a peer to being the boss. If you do a few things well, you can make the transition smoothly. Life is full of awkward moments: the first kiss, an interview candidate having spinach stuck in their teeth…
Employers Can’t Fill Vacancies
Stephen Bevan
The UK was supposed to be facing a spike in unemployment after the pandemic furlough schemes ended. But instead the job market is the tightest in a generation. Given that there are also more vacancies than active job seekers, and many sectors are struggling with skill shortages, you might expect to…
From Training to Inference: Creating a Neural Network for Image Recognition
Bruno Ménard
While traditional image processing software relies on task-specific algorithms, deep learning software uses a network to implement user-trained algorithms to recognize good and bad images or regions. Fortunately, the advent of specialized algorithms and graphical user interface (GUI) tools for…
How Do You Make a Decision When Every Option Looks Bad?
Erika James
Patagonia, the sportswear brand, made headlines this summer when its founder and CEO, Yvon Chouinard, announced his intention to effectively give away the multibillion dollar business instead of selling it. Chouinard, a famously “reluctant” entrepreneur, detailed his decision to an astonished…
What Is an Asset Management Policy?
Bryan Christiansen
Assets are resources owned and used by a company to generate a positive economic benefit. Assets can be physical items, like equipment or furniture, or they can be intangibles like software, patents, or documents. As a business owner, it’s important to know which assets you own, their location,…
ESG and Cybersecurity Compliance Are Every Employee’s Concern
Leeza Garber, Allison Jegla
In late spring 2022, the U.S. Securities and Exchange Commission (SEC) charged an elite investment adviser for “misstatements and omissions” about environmental, social, and governance (ESG) considerations related to its managed mutual funds. This same financial firm has also faced myriad…
Boss to Boss
Jeff Dewar
This is the final installment of a five-part series. We’ve considered two quality organizations. The first, ASQ, has been around since 1946. Founded by none other than W. Edwards Deming, Joseph M. Juran, Walter A. Shewhart, and George D. Edwards. Titans of the quality field. Visionaries before they…

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