All Features
Nate Burke
Marketplaces are now dominating the online sphere, which results in more unbranded searches being made by online shoppers who are looking for solutions to their queries, rather than a named-brand product. Nowadays, global brands can expect 58 percent of their searches to be unbranded, while…
Knowledge at Wharton
Considered one of the most successful organizational learning methods, the after-action review (AAR) was developed by the U.S. Army during the 1970s to help its soldiers learn from both their mistakes and achievements. Since then, many companies have used the AAR for performance assessment. And yet…
Jerry Foster
Manufacturers are acutely aware that audits and recalls are just part of business. At the same time, they all agree that the best way to deal with recalls is to prevent them in the first place. Because today’s manufacturers operate on razor-thin margins with little room for error, a reactionary…
Dylan Walsh
Supply chains are having a moment. In March 2021, one of the world’s largest container ships got wedged in the Suez Canal, blocking 10 percent of global trade for a few days and launching a flotilla of memes. Currently, home builders are waiting for more lumber, while a shortage of computer chips…
Phanish Puranam
As businesses increasingly adopt AI-driven decision making, experts agree that the most interesting questions are not about whether humans can beat machines or vice versa, but how the two forms of intelligence can most fruitfully collaborate—and how organizations can best facilitate those…
Ryan E. Day
With the migration to remote and hybrid work during the last year, cyberattacks have increased at a rate of three to five times compared to pre-Covid. No big surprise that, for many businesses, virtual private newtworks (VPNs) have become standard operating procedure for security. But is VPN’s…
Steven Stein
Supply chain management (SCM) has been defined as “the design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand, and measuring…
MIT News
First published June 29, 2021, on MIT News.
MIT and Harvard University have announced a major transition for edX, the nonprofit organization they launched in 2012 to provide an open online platform for university courses: edX’s assets are to be acquired by the publicly traded education technology…
Jason Chester
Manufacturers have seen the need to digitize operations for quite some time, but the Covid-19 pandemic has forced the issue to center stage. They’ve had to adapt to sudden, dramatic changes like more remote workers and social distancing across production lines. It didn’t take long to realize the…
Matt Fieldman
This article is the fourth in a monthly series brought to you by the America Works initiative. As a part of the MEP National Network’s goal of supporting the growth of small and medium-sized manufacturing companies, this series focuses on innovative approaches and uncovering the latest trends in…
Harish Jose
Recently, I came across an interesting insight at Toyota’s website. I was taken aback by the first sentence of this paragraph: “Eventually, the value added by the line’s human operators disappears.”
The complete paragraph is shown below: “Eventually, the value added by the line’s human operators…
Chuck Olinger
Most manufacturers want a quality management system (QMS) to meet strict quality values. They need one to expressly meet the needs of their specific organization yet be within the parameters of federal, state, and industry prerequisites.
For example, food, drug, and medical device companies all…
Suneel Kumar, Sreelal Sreedhar
The word “aptitude” is sometimes misused to mean ability or achievement. There is, however, a real and meaningful difference between the three words. Understanding the relationship between aptitude and ability can be a significant factor for your inspection operators.
A basic description of the…
Knowledge at Wharton
Wharton professor G. Richard Shell’s graduate course on business responsibility is peppered with students he calls “ethics refugees.” They are young people who earned their bachelor’s degrees and landed a great job only to fall into an ethical or moral trap set by a boss, a co-worker, or the…
Paul Laughlin
Do you see the limitations and over-hyped expectations of today’s approach to artificial intelligence (AI)? Does it need a reboot, a redirection, to finally achieve its potential, one that truly understands us and we can trust?
That is the premise of a great book on the subject, Rebooting AI:…
Chip Bell
When you played cowboys and Indians as a kid, did you want to be the cowboy or the Indian? I wanted to be the Indian. All the ones I saw in comic books had super-cool moccasins and could move around with their bow and arrows without making a sound. And there were plenty of famous Native Americans…
Iffet Turken
We need instant adaptability to the new skill sets in the unknown future of work. The Covid-19 pandemic is a prime example of how change is accelerating and requiring us to adapt quickly. We often hear about the skill sets we will need but not enough about how executives will adapt to them. A “…
Duke University
Price discounts and other promotions on consumer goods can boost a product’s sales in the short term, but that same strategy may destroy a brand’s equity, according to research from Carl Mela, a marketing professor at Duke University’s Fuqua School of Business.
Brands often focus on the short-term…
Jim Hardeman
Customer complaints about service or food safety, and general quality incidents for delivered products, are bound to happen. It’s how brands use these incidents to further enhance product quality and the customer experience that matters.
Restaurant and grocery customers will—and should—report…
Kate Zabriskie
Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the strongest employee. Turnover goes up, engagement goes down, and all the while, the managers who…
Steve McKee
Have you noticed gas prices going up? Is your company having a hard time finding new employees? Are you paying more (and waiting longer) for parts? The experts say inflation may be upon us. If it isn’t yet, it soon will be, given all the funny money the federal government has pumped into the…
Eliot Dratch
Owning and operating a top-quality manufacturing business comes with a multitude of challenges. To help outline points of improvement and give your business a road map to success, California Manufacturing Technology Consulting (CMTC) offers these quality strategies to help you achieve premium…
Dawn Bailey
In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.
From a one-person consulting firm founded in 1979, MESA has grown to support a workforce of more than 250 people. The largest privately owned company in its market, it is a…
Kimberly Merriman, David Greenway, Tamara Montag-Smit
As vaccinations and relaxed health guidelines make returning to the office a reality for more companies, there seems to be a disconnect between managers and their workers about remote work.
A good example of this is a recent op-ed written by the CEO of a Washington, D.C., magazine that suggested…
Michael Lee Stallard
Astronaut crews living and working in space experience as a matter of course what many of us experienced unexpectedly during the coronavirus pandemic. Consider these similarities.
Astronauts are physically isolated for a long period of time from family, friends, and the majority of their work…