All Features
Harish Jose
I recently read Jordan Ellenberg’s wonderful book, How Not To Be Wrong: The Power of Mathematical Thinking (Penguin Books, 2014). I found the book to be enlightening and a great read. Ellenberg has the rare combination of being knowledgeable and capable of teaching in a humorous and engaging way.…
James daSilva
There’s a lot to be worried about in business: the political climate, robots and automation, the future of entrepreneurism and innovation, the promise or peril of the gig economy. But imagine if we weren’t in an economy that’s been growing for years.
Like it or not, these are the good times, and…
Chad Kymal, Gregory F. Gruska
The Automotive Industry Action Group (AIAG) and the German Association of the Automotive Industry, or VDA (Verband der Automobilindustrie), have been cooperating in automotive quality management systems since the advent of the second edition of ISO/TS 16949 in 2002. The integration work that…
Michelle LaBrosse
It is common knowledge in the project management field that process management helps with project management; projects go much more smoothly and efficiently if you have a consistent process for doing them. It’s the same in every other area of your company where you do repetitive work—you need…
Rob Magee
I have a friend who owns a hardware store. One morning during the 1980s, he strolled into his back-room office to start his day. He was shocked to discover his safe was missing—along with a lot of cash inside.
The thing is, when he’d arrived a few moments earlier, all the doors had been locked,…
Dirk Dusharme @ Quality Digest
Our Dec. 8, 2017, episode of QDL looked at smart manufacturing, remanufacturing, pants-on-fire bosses, and five things your QMS needs.
“Smart Manufacturing Trends in 2017”
The digital manufacturing environment, or smart manufacturing, is growing by leaps and bounds, and is spurred on by…
Mark Seay
SSL, a global leader in integrated space technologies, has recently gone through a complete redesign of its quality organization by reinventing its purpose and role in the company. These changes were not only foundational in nature but also required a significant cultural shift by the quality…
Robin Speculand
Strategy execution is still a relatively new topic in business, and leaders struggle with how to do it. They face many execution challenges, and the top one is communicating the strategy. If you understand the most common pitfalls in communication, you can avoid them.
What are your preferences…
Alexa Sussman
Sponsored Content
There are so many processes that make up quality management. It’s easy to get overwhelmed by the choices or put focus on processes that aren’t essential. However, there are some processes that are crucial to having efficient operations and maintaining compliance.
We’ve put…
Steven Brand
Smart manufacturing trends in 2017 indicate that a radical transformation in the manufacturing sector is taking place. In a report by global market research firm BCC Research, the global market for smart manufacturing is expected to grow from $159 billion in 2015 to $392 billion by 2020 at a…
Lolly Daskal
Have you ever worked with a boss who made everything so urgent that you never knew what was truly important? If so, you probably haven’t forgotten how frustrating it is to be unable to prioritize.
Or you may have worked for someone who required an immediate response for every little request,…
Kelly Graves
In my career as a business consultant, I’ve helped dozens of companies surface quality issues, develop managers as well as employees, build better trust and communication, transition ownership from one generation to the next, and unleash new levels of financial performance.
I’ve worked with…
Jorge A. Correa
Sponsored Content
To be competitive on both a national and a global level, organizations must adopt a forward-thinking approach in developing their management strategies. One of the foundations of a successful strategy is the management system, which may be well-defined and documented, or consist…
Tim Lozier
Enterprise software solutions have become commonplace, and in many organizations, quality management systems (QMS) are a strategic priority.
This article will cover five things that you can build into your QMS that will enhance your ability to extend quality to the rest of the organization. It…
Mike Richman
During last Friday’s episode of QDL, we examined the potential of quality thinking to improve outcomes for people’s health, manufacturing, and workplace efficiency. Let’s take a look:
“World Toilet Day” ISO truly has a standard (or at least a standard in development) for everything. World Toilet…
Kevin Meyer
A mindful leader has awakened to his true meaning, purpose, and values. Hopefully, those values align with a strong sense of integrity, character, passion, and people-centered leadership. The authentic leader takes these values and overtly leads with them.
The people surrounding and working for an…
Ian Woodward
High altitudes hold a special place in the history of human achievement. We remember Sir Edmund Hillary and Nepalese sherpa Tenzing Norgay as the first climbers to reach the summit of Mount Everest. Other altitude pioneers include Russian cosmonaut Yuri Gagarin, the first human to fly in outer…
Mike Richman
Look around, and you’ll find several great quotes about the act of organizing and preparation. Five-star general and U.S. President Dwight D. Eisenhower said, “Plans are useless, but planning is indispensable.” Some nameless wag (likely an insurance salesperson) noted the wisdom that “A man doesn’…
Genevieve Shaker, Robert Christensen
Has your boss ever asked you to donate to the United Way? Has a co-worker approached you about giving to the Red Cross? Does your employer encourage giving to nonprofits, or does it match your charitable donations?
Whether they’re responding to emergency requests for disaster relief or making…
Gwendolyn Galsworth
We are fast approaching the time when companies realize and are ready to accept the astonishing power of empowering people, and the remarkable changes that can result. Yes, people as a resource for ideas is at the core of a transformed work culture and incalculable financial benefits—as long as…
Knowledge at Wharton
The mere mention of keeping up with overflowing email, constant meetings, and time-sucking conference calls makes many of us groan and roll our eyes. How did we all get so busy? A major culprit is the sharp rise in cross-functional collaboration over the past several years.
Today, it’s often not…
Tonianne DeMaria
Lean says: Manage flow. Your brain says: My work isn’t linear. My day is filled with interruptions, and so I don’t have the “luxury” of flow. What’s at play here: functional fixedness.
If there is one area where there’s not an obvious transfer of lean principles from manufacturing to knowledge…
Jon Speer
What exactly is a risk-based quality management system (QMS)? This is a timely topic to get into. In 2016, ISO 13485—“Medical devices”—“Quality management systems” was updated, and one of the key concepts presented is the idea of a risk-based QMS.
Historically, regulations have almost exclusively…
Minter Dial, Caleb Storkey
The onslaught of disruptive technologies has resulted in business and operating models being turned upside-down. This requires a shift in mindset. Invariably, change is difficult. We are all creatures of habit and subject to long-standing attitudes. Those of you who have been in business a long…
Annette Franz
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
“Inside-out” means companies focus on processes that are designed and implemented based on internal thinking and intuition…
