All Features
Christopher Martin
Nearly two decades ago, rising from the ashes of the once-giant video game hardware manufacturer Sega, Microsoft debuted the Xbox and entered into the video game market with the intent of competing directly with Sony’s PlayStation brand. By 2006, Microsoft’s launch of the second-generation of Xbox…
Jun Nakamuro
The world first became aware of the Toyota Production System (TPS) when Taiichi Ohno published a book about his groundbreaking efforts at Toyota. It was published in Japan in 1978. The Japanese version of his book wasn’t translated into English until 1988. Because 10 years had passed, this…
Douglas C. Fair
It’s not enough to collect the right data, ensure all your quality checks are done correctly and on time, and prioritize your quality improvement opportunities. You also need to be able to take advantage of those opportunities.
In “What’s Your Priority? Use SPC to Maximize Your Impact on Quality…
Chuck Cimalore
A culture of quality drives the policies, practices, and processes needed to accomplish an organization’s work. Building a culture of quality begins with embodying core values, guiding philosophies, behaviors, and attitudes that, combined, contribute to day-to-day operations. This culture builds…
Dane Warren
Sponsored Content
As businesses become increasingly dependent on an effective supplier network, more data must be shared with these suppliers to support business goals and delivery business value. This gives rise to the need for a more robust, next-generation approach to supplier assurance and…
MIT Management Executive Education
Design thinking is an innovative problem-solving process rooted in a set of skills.
The approach has been around for decades, but it only started gaining traction outside of the design community after the 2008 Harvard Business Review article [subscription required] titled, “Design Thinking” by Tim…
Davis Balestracci
In my last column, I reflected back on my career to date and issued a challenge. Based on the relatively lukewarm response, let’s see whether I can engage a few more of you to join me on my quixotic journey.
“Trying to manage your career or your organization in a world changing as rapidly as ours…
Frank Defesche
Until recently, most quality departments were unable to select their own quality management system (QMS) software.
Think about it. From hardware sizing to system requirements, database types to installation, only IT had the expertise to procure and maintain on-premise QMS software. At many…
Douglas C. Fair
Want to improve something? You’ve got to measure it first. If you’re motivated to improve product quality and reduce manufacturing costs, the first step in establishing a successful statistical process control (SPC) solution is getting some data. And if you want to make good decisions from those…
Ryan E. Day
Sponsored Content
By any measure, a $50 million car collection is a whopper. When your collection includes fully restored muscle-car icons, ultra-rare vintage originals, one-off factory concept cars, and... oh yes, a 2017 Ford GT super-car—it is a spectacular whopper. At a car show, you would win…
Therese Graff
Medical device companies use ISO 14971 to identify and manage user risks with their devices. However, we often find these same companies do not manage their project risks well.
What is project risk management?
The Guide to the Project Management Body of Knowledge (Project Management Institute,…
Kristine Bammert
On July 5, 2017, I was on a canal boat in Amsterdam cruising to a dinner meeting when I received a call saying, “We need immediate access to your condo; water is rushing into the street from beneath your front door.” And my heart stopped beating for a moment.
Floods are serious. Even as water…
Michael A. Witt
There is a simple truth in international business: All else being equal, the more similar the host country abroad to the home country of a firm, the more likely is success. It is a lot easier, for instance, for a Spanish firm to do well in Portugal than in Switzerland.
For firms and…
Gwendolyn Galsworth
When James Womack and Daniel Jones published Lean Thinking in 1996, they offered the world a book that collected the core principles of a key operational model. Though not stated directly, they created a profile for the Toyota Production System (TPS) that was revelatory and highly useful, adding a…
Andre Lavoie
“Alexa, what does the future of leadership look like?”
Whether at home, on the road, or in the office, fascinating technology is altering our world every day. And it isn’t just simplifying our daily tasks or making our cars safer; it’s changing the future of our company leaders.
Those working…
Mike Richman
Friday, Oct. 6, 2017, is Manufacturing Day, one of the most important events of the year for those of us working within industry. On this occasion, we should all take some time to honor the science and art of manufacturing, an endeavor that has quite literally built our amazing modern society from…
Knowledge at Wharton
NASA Chief Astronaut Chris Cassidy has lived for months on the International Space Station and has performed six spacewalks. “Imagine hanging out with a glass bubble on your head, one hand on a hunk of metal, Earth going beneath your feet at five miles a second, and the whole world listening to…
Bob Emiliani
I recently posted a version of the graphic below with the caption: “Not perfect, but close. It’s about right.” The response was overwhelmingly positive. A great majority of people recognized it as a unique comparison, one that they had never seen before, and also as an accurate comparison that…
Jesse Lyn Stoner
Are you fatigued and disheartened by the current amount of polarization in the world today? Are you frustrated with leadership that divides instead of unites?
Instead of wishing someone would do something about it and feeling helpless, focus on the place you have the most control—your own…
Patrick Nugent
Sponsored Content
A simple fact in manufacturing is that everyone has to measure. However, measurement is not simply about inspection; manufacturers need the right tools to increase quality, maximize productivity, and ultimately, make measurement a value-added process.
One of the most critical…
William A. Levinson
Some ISO 9001 users complain that the standard does not improve performance or deliver bottom-line results, while others are delighted by the standard as a framework for effective quality management systems. I pointed out previously that ISO 9001:2015 does not address, at least not explicitly, the…
Annette Franz
There’s a problem with journey maps? Well, not with the maps themselves but with how people talk about them.
I love attending webinars and reading articles about journey mapping because I’m always curious about how others talk about them, what their approaches are, and what outcomes they’ve…
Eric Stoop
In December 1998, NASA launched the Mars Climate Orbiter, a robotic space probe intended as the communications relay for the Mars Polar Lander. By September 1999, the spacecraft had disintegrated after coming too close to Mars and passing into its upper atmosphere.
The problem? A simple unit…
Mike Richman
Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:
“Domestic Cars Fail to Keep Up With International Competition”
The most recent American Customer Satisfaction Index (ASCI) survey took a look at people’s…
Jack Phillips, Patti Phillips
According to W. Edwards Deming, “Every system is perfectly designed to achieve exactly the results it gets.” This applies to any quality initiative and any other activity, including learning and development. Yet, according to an ATD/ROI Institute study, only 8 percent of CEOs see the results most…
