All Features
Kate Zabriskie
‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”
“Maybe I’m just boring, but I don’t like surprises. They’re great one day and disappointing the next. I don’t need to be delighted. I…
Bryan Christiansen
According to “The 2022 State of Employee Safety Report,” 79 percent of employees say they’re concerned about their health and safety at work. Workplace safety policies along with various technologies can be effective tools for preventing injuries and increasing employee productivity. Overlooking or…
Michael Platt
It’s a perfect storm. Just as senior leaders have become overwhelmed with demands and crises too numerous and powerful for any one person, a new study from Korn Ferry and Harvard finds that the majority of teams—so vital to business success—are ineffective. Efforts to improve them, centering on “…
Tom Taormina
The quality profession has been evolving since the Industrial Revolution. I’ve lived part of this journey since the 1970s and have experienced its effect. ASQ and other organizations have continually pushed the envelope in creating training and certifications in the skill sets we’ve developed over…
When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists. That gave him a chance to catch up with Jon Beckstrand, CEO of MasterControl, a company which provides its quality management system to more than 1,000 clients, primarily in…
Etienne Nichols
In a highly regulated industry like medical technology, manufacturing processes must undergo either process verification or process validation to ensure they’re consistently producing the correct result. The question is, which one should you use?
Verification and validation are two different…
Gleb Tsipursky
Shortly before the layoffs at Salesforce, Marc Benioff, co-founder and co-CEO of Salesforce, sent a companywide Slack message complaining about the low productivity of recent hires made during the pandemic and asked, “Are we not building tribal knowledge with new employees without an office culture…
Julie Davis
If you feel like there are fewer workers to be found these days, rest assured—you are correct. A decrease in the rate of births, declining since the 1970s, coupled with decreasing labor market participation, more job openings, a shortfall of immigrants, and a surge of retirements, is creating a…
Mike Figliuolo
You put a lot of time and energy into leading slackers, but you don’t get anything back in terms of results. Your job as a leader is to figure out what will motivate them to perform.
Slackers are in the lower left corner of the leadership matrix. They have the talent to get work done, but they…
Matt Fieldman
As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year” lists. It seems like every media outlet creates its own list of the year’s 10 best books, and then there’s the Sherwin-Williams Color of the Year, the Merriam-Webster Word of the Year, and so on.
This got me…
Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look into the cabinet below the sink revealed that the ball socket and lever had become loose, freeing the…
Jon Munnery
When choosing to spend money, customers will likely investigate the brand behind the name to get an idea of whom they’re building ties with as well as an impression of service quality. Customer reviews must point to a genuine interaction with the company to be valuable and influence purchasing…
Gleb Tsipursky
Disney’s CEO Bob Iger demanded on Jan. 9, 2023, that all employees return to the office for at least four days a week because “in a creative business like ours, nothing can replace the ability to connect, observe, and create with peers that comes from being physically together.” That’s similar to…
Jake Mazulewicz
Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project. So, the unspoken insights and unwritten lessons…
Lisa Apolinski
A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand. If that statistic’s not enough, HubSpot also reported that 75 percent of consumers expect new technologies to be used…
Tony Schmitz
The U.S. Navy is beginning to build 12 top-of-the-line nuclear submarines, with the first one scheduled to be completed by 2027. But it is missing a critical ingredient: many of an estimated 50,000 skilled workers needed to get the job done. It also lacks a reliable supply chain and the…
Sarah Burlingame
There is more to lean manufacturing than improving a few processes. Sustainable lean success requires a companywide culture of continuous daily improvement. Companies that develop their people to think scientifically, using facts and data to drive their decisions, are often the ones that most…
Gleb Tsipursky
The term “quiet quitting” emerged in March 2022, and refers to doing the bare minimal tasks of your job description well enough that you don’t get fired. The concept quickly went viral on TikTok.
Yet it only started to gain traction as an issue of concern among business leaders when government…
Matt Fieldman
I’m sure you’ve heard the buzz around the German apprenticeship system—but does it really live up to the hype?
That’s what a recent mission of 16 workforce professionals from around the United States set out to learn. Supported by the Transatlantic Program of the Federal Republic of Germany,…
Keith Tully
The coronavirus pandemic made way for trailblazers of flexible work as employers embraced working from home around the globe to combat the spread of the virus. This redefined expectations and shaped the way nonproduction staff operated professionally during and after the pandemic.
As Covid-19…
Katherine J. Igoe
Work changed drastically during the Covid-19 pandemic. While the sudden switch to remote operations was incredibly overwhelming, for many workers it was also a time of intense productivity. Many nonessential tasks fell away as organizations concentrated on their most mission-critical work.
Nelson…
Scott Trevino
Nearly a quarter of surveyed healthcare cyberattack victims experienced increased mortality rates following a data breach, and more than half reported poorer patient outcomes due to longer hospital stays and delayed procedures. Healthcare has faced the highest average data breach cost—more than $10…
Gleb Tsipursky
One of the key stakeholders in stakeholder capitalism is the employee. You could argue that the employee is the key stakeholder, because without employees you’d have no stakeholders at all. This is why employers need to stay aware of today’s health environment and its effect on their employees.…
Marni Baker-Stein, Bridgett Paradise, Rodney Petersen
There’s a growing movement to increase competency and skills-based education and hiring practices in both the public and private sectors.
For example, the Executive Order on Modernizing and Reforming the Assessment and Hiring of Federal Job Candidates calls on the federal government to “ensure…
Michael Muillenburg
Consider these two pieces of recent industry data: (1) 75 percent of the workforce will be millennials by 2025. Thousands of experienced workers are retiring daily. The Silver Tsunami is real, and it’s rising fast. This unprecedented talent loss is draining industry of its ability to train and…
