All Features
Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look into the cabinet below the sink revealed that the ball socket and lever had become loose, freeing the…
Jon Munnery
When choosing to spend money, customers will likely investigate the brand behind the name to get an idea of whom they’re building ties with as well as an impression of service quality. Customer reviews must point to a genuine interaction with the company to be valuable and influence purchasing…
Gleb Tsipursky
Disney’s CEO Bob Iger demanded on Jan. 9, 2023, that all employees return to the office for at least four days a week because “in a creative business like ours, nothing can replace the ability to connect, observe, and create with peers that comes from being physically together.” That’s similar to…
Jake Mazulewicz
Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project. So, the unspoken insights and unwritten lessons…
Lisa Apolinski
A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand. If that statistic’s not enough, HubSpot also reported that 75 percent of consumers expect new technologies to be used…
Tony Schmitz
The U.S. Navy is beginning to build 12 top-of-the-line nuclear submarines, with the first one scheduled to be completed by 2027. But it is missing a critical ingredient: many of an estimated 50,000 skilled workers needed to get the job done. It also lacks a reliable supply chain and the…
Sarah Burlingame
There is more to lean manufacturing than improving a few processes. Sustainable lean success requires a companywide culture of continuous daily improvement. Companies that develop their people to think scientifically, using facts and data to drive their decisions, are often the ones that most…
Gleb Tsipursky
The term “quiet quitting” emerged in March 2022, and refers to doing the bare minimal tasks of your job description well enough that you don’t get fired. The concept quickly went viral on TikTok.
Yet it only started to gain traction as an issue of concern among business leaders when government…
Matt Fieldman
I’m sure you’ve heard the buzz around the German apprenticeship system—but does it really live up to the hype?
That’s what a recent mission of 16 workforce professionals from around the United States set out to learn. Supported by the Transatlantic Program of the Federal Republic of Germany,…
Keith Tully
The coronavirus pandemic made way for trailblazers of flexible work as employers embraced working from home around the globe to combat the spread of the virus. This redefined expectations and shaped the way nonproduction staff operated professionally during and after the pandemic.
As Covid-19…
Katherine J. Igoe
Work changed drastically during the Covid-19 pandemic. While the sudden switch to remote operations was incredibly overwhelming, for many workers it was also a time of intense productivity. Many nonessential tasks fell away as organizations concentrated on their most mission-critical work.
Nelson…
Scott Trevino
Nearly a quarter of surveyed healthcare cyberattack victims experienced increased mortality rates following a data breach, and more than half reported poorer patient outcomes due to longer hospital stays and delayed procedures. Healthcare has faced the highest average data breach cost—more than $10…
Gleb Tsipursky
One of the key stakeholders in stakeholder capitalism is the employee. You could argue that the employee is the key stakeholder, because without employees you’d have no stakeholders at all. This is why employers need to stay aware of today’s health environment and its effect on their employees.…
Marni Baker-Stein, Bridgett Paradise, Rodney Petersen
There’s a growing movement to increase competency and skills-based education and hiring practices in both the public and private sectors.
For example, the Executive Order on Modernizing and Reforming the Assessment and Hiring of Federal Job Candidates calls on the federal government to “ensure…
Michael Muillenburg
Consider these two pieces of recent industry data: (1) 75 percent of the workforce will be millennials by 2025. Thousands of experienced workers are retiring daily. The Silver Tsunami is real, and it’s rising fast. This unprecedented talent loss is draining industry of its ability to train and…
Megan Wallin-Kerth
It’s an adage heard time and time again: You can’t teach an old dog new tricks. Conversely, is it possible that you can’t train a new dog without using some new, exciting tricks? With technology changing at rapid rates, the newer generation is accustomed to different training styles and methods. In…
Harry Hertz
Yes, I have a wicked dream. No, not that definition of wicked—I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked problems are those that typically involve a combination of technical, social, and economic challenges. Wicked problems are daunting. They’re…
Kate Zabriskie
‘I can’t take it anymore! We’re short staffed, I’m killing myself to hold it together, nobody says thank you, so goodbye! Life is too short for this. I can work somewhere else.”
Thoughts like that happen many times every day in organizations large and small. If you haven’t heard something like…
Matt Fieldman
The NASCAR pit stop—it’s exciting, intense, and can mean the difference between winning and losing a race. Accomplishing the three simultaneous necessities of moving quickly, completing each job with perfection, and having a flawlessly coordinated team seems impossible, yet it happens right in…
Tony Boobier
Does your use of probabilities confuse your audience? Sometimes even using numbers can be misleading. The notion of a 1-in-a-100-year flood doesn’t prevent the possibility of flooding occurring in consecutive years. This description is no more than a statistical device for explaining the likelihood…
Erika James
Different people at different levels of an organization or ecosystem experience crisis in different ways. Senior decision-makers are unlikely to have the same insights as those who directly interface with customers or those grappling with the operational technicalities of the situation.
For this…
Jennifer V. Miller
Early in my career, I had four bosses in the span of less than four years. It’s not as bad as it sounds; I worked in retail, where churn was high. All of the departures were due to internal promotions, so that was good. I look back on that time fondly because each woman I reported to had a…
NIST
While I was reminiscing about National Take Your Dog to Work Day, a light-hearted conversation with colleagues led me to ponder how our furry friends might actually inspire people to reach new heights of excellence. But what business insights can we possibly gain from creatures who spend at least…
Scott Ginsberg
We’re told the cardinal rule of the internet is, “Never read the comments.” This catchphrase is used to warn users of the toxic parts of the internet. One minute you’re sharing an article, photo, or video that you’re proud of. The next moment, dozens or even hundreds of comments snowball into a…
Javeria Salman
The Boys & Girls Clubs of America are better known for homework help and volunteering opportunities than for cutting-edge career development. But ask the kids in some of the Boys & Girls Clubs across states such as Indiana, Montana, and Washington, and they might say they’re surrounded by…
