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In an open letter, Bob Fangmeyer, director of the Baldrige Performance Excellence Program, wrote that the Baldridge Award process would be suspended this year. The reasons and future plans are outlined in the letter shown below.
Dear Friend of Baldrige,
I am writing today to provide an important…
Sabrina Habib
Creativity is among the most in-demand skills in the workplace.
It’s not surprising that top multinational companies are looking to hire inventive thinkers: Research shows that creativity can drive innovation and resilience in organizations.
Tech giant Google has grown by innovating the way we all…
The Un-Comfort Zone With Robert Wilson
In a recent column, I wrote about the power of suggestion. I stated, “When our subconscious mind is exposed to a constantly repeated message, it’s going to penetrate unless we are cognizant of it.” Becoming conscious of indoctrinating media messages is important, but recognizing your own internal…
James J. Kline
Big data is a relatively new phenomenon. Its use is increasing in many organizations. But, as with many new processes, its use cuts both ways. It has positive benefits to both the organization and customers. It also has its potential downside. This piece looks at both with respect to the quality…
Matt Fieldman
I remember well when the phrase “a thousand points of light” entered regular usage. Popularized by President George H.W. Bush, the phrase referred to individuals and organizations that provide valuable and even lifesaving work in communities around the country. In 1990, President Bush founded the…
Zhanna Lyubykh, Jennifer Bozeman, Nick Turner, Sandy Hershcovis
Managers may mistreat employees who perform poorly because they assume their behavior results from a lack of diligence rather than other factors, according to research we published in September 2021.
Surveys show that about one in seven U.S. workers feel that their manager engages in hostile…
Steven I. Azizi
It has been more than five decades since Title VII of the Civil Rights Act of 1964 was enacted to outlaw harassment and discrimination against workers in American workplaces. Unfortunately, workplace harassment is still a serious problem for millions of workers in the country.
Different forms of…
Gleb Tsipursky
The biggest falsehood in business leadership and career advice may also be the most repeated: “Go with your gut.” Surely you’ve heard this advice often as a decision-maker, as well as some variations of that phrase, such as, “Trust your instincts,” “Be authentic,” “Listen to your heart,” or “Follow…
Kate Zabriskie
‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.”
“Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management. I think you will thrive based on what I’ve seen…
Mark Hembree
As a late Boomer, I can say my particular age group is better positioned than any to marvel at and bemoan what’s become of journalism and publishing in the last 40 years.
Not that I’m a Luddite. The advent of word processors was a boon to ham-fisted typists like me. A word processor that actually…
Gleb Tsipursky
The future of work—of hybrid and fully remote workers—will require upskilling of employees for organizations that wish to succeed in the post-Covid world. Leaders who want to seize a competitive advantage in that future will need to benchmark their training initiatives for best practices on…
Knowledge at Wharton
Negotiating a salary increase or a job promotion ranks high on the list of hard conversations to have at work, and it doesn’t get any easier without a plan.
“People think, ‘I’m just going to knock on their door, sit down with them, and noodle around and see where this goes.’ That’s not a plan,”…
Ben Bensaou
Not every CEO can be the next Steve Jobs, constantly conjuring up game-changing new ideas and revolutionary products. But what all CEOs and senior leaders can be are champions for innovation within their own organizations. They are the ones who can help give their employees the freedom and space to…
The Un-Comfort Zone With Robert Wilson
Recently I was interviewed by Rocky Buckley, a strategic business coach and creator of the Power Persona Project. We discussed an aspect of success that I wish I could give to everyone: the concept of a positive temperament or mental state. So I decided to share the conversation.
Rocky: Is success…
Theodoros Evgeniou, Ludo Van der Heyden
Technology has always been a double-edged sword. While it’s been a major force for progress, it has also been abused and caused harm. From water power to Fordism, history shows that technology is neither good nor bad by itself. It can, of course, be both, depending on how it’s used.…
Bruce Hamilton
The level of excitement was high in our machine shop as we drew closer to our goal of less than 9-minute changeovers on the BNC lathe. (See Part One of this story for how we got there.) Setup improvements had so far reduced changeover time to 20 minutes, cutting the economic order quantity from…
Gleb Tsipursky
The pandemic has forced organizations to recognize that they need to address proximity bias to adapt their work culture to the hybrid and remote future of work. Proximity bias is the unconscious perception that those with close proximity to their team or leader are better employees. These employees…
Bruce Hamilton
We had been working with the Toyota Production System Support Center (TSSC) for two years to build a model line in our assembly department. As we moved from small batch production to one-by-one, the results had been astounding: Customer lead time reduced from two weeks to one day, crew size cut in…
Gleb Tsipursky
The pandemic forced leaders to reconcile with the need for effective hybrid and remote team management strategies, including in performance evaluations. Research has shown the benefits of moving away from large-scale quarterly or annual performance reviews.
Instead, systematic, frequent, and brief…
The Un-Comfort Zone With Robert Wilson
When I was a kid, I was enamored of cigarette-smoking movie stars. When I was a teenager, some of my friends began to smoke; I wanted to smoke too, but my parents forbade it. I was also intimidated by the ubiquitous anti-smoking commercials I saw on television warning me that smoking causes cancer…
Roderick Swaab, Robert Lount, Seunghoo Chung, Jeanne Brett
The higher the stakes, the more likely a negotiation is conducted by two teams rather than two individuals. Just think about corporate mergers and acquisitions, lawmaking in government, or international trade agreements. All these types of negotiations require varied expertise with multiple people…
Gleb Tsipursky
‘I don’t see how we can replace the serendipitous idea generation of hallway conversations,” said Saul, the director of quality management for a 1,500-employee enterprise software company, during a planning meeting about the company’s post-vaccine return to the office. “If we don’t return to the…
Knowledge at Wharton
Most managers dread giving feedback. Offering a blend of praise and criticism is supposed to help your team members do more of what they’re good at and improve in areas where they’ve missed the mark. But research shows it rarely works that way. In her book How to Change (Ebury Digital, 2021),…
Sachin Waikar
‘Diversity means lots of things,” says Amir Goldberg, an associate professor of organizational behavior at Stanford Graduate School of Business. “These days, it evokes the idea of race or gender, but it’s also about how people think.”
Beyond their demographic differences, people working in a group…
Ben Bensaou
For many organizations, the biggest challenge of innovation isn’t coming up with good ideas—it’s making sure those good ideas are noticed and acted upon. This is a particular challenge for multinationals, such as global pharmaceutical and health company Bayer, which have thousands of staff spread…
