All Features
Manufacturing USA
The future of advanced manufacturing in the United States is being built at innovative facilities that enable experimentation in process and product development. The people and organizations at these next-generation facilities are part of a collaborative effort to remove barriers of entry and…
Kate Zabriskie
Do any of these sound familiar?
“The lawn service had to go. I used them for more than 15 years, and by the last season, my lawn looked terrible. The spring seeding didn’t take, nutsedge and wiregrass consumed half the yard, and they just kept spraying chemicals. I wish somebody had just told me…
Jane Bianchi
Let’s pretend, for a moment, that you’re a primary care physician and you refer one of your patients to another doctor for a colonoscopy. Will the patient follow through? If not, how will your team know to remind him or her? If the patient does receive a colonoscopy, will your team be alerted so…
Bruce Hamilton
Norman Bodek, who sadly left us on Dec. 10, 2020, at the age of 88, will no doubt best be remembered for the amazing library he brought us more than 30 years ago from Japan: primary sources like Taiichi Ohno and Shigeo Shingo, as well as brilliant consultants like Yashuhiro Monden and Shigihero…
Anthony D. Burns
Augmented reality (AR) means adding objects, animations, or information, that don’t really exist, to the real world. The idea is that the real world is augmented (or overlaid) with computer-generated material—ideally for some useful purpose.
Augmented reality has been around for about 30 years.…
Gleb Tsipursky
Have you changed your views about Covid-19 months into this pandemic? Or are you anchoring to the same views you held last spring?
For example, many people still believe the false claim spread by many prominent leaders in March 2020 that Covid is no worse than the common flu. They protest against…
Phanish Puranam, Julien Clément
Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside. By moving organizations from the office into the virtual space, the pandemic has cracked open a treasure trove of data that can be used to streamline and optimize how organizations operate…
Peter Dizikes
The American workforce is at a crossroads. Digitization and automation have replaced millions of middle-class jobs, while wages have stagnated for many who remain employed. A lot of labor has become insecure, low-income freelance work.
Yet there is reason for optimism on behalf of workers, as…
Joerg Niessing, Fred Geyer
A new digital era of business-to-business (B2B) sales and marketing is upon us. It’s driven by corporate customer demand for online access to their suppliers’ offerings and expertise. Taking advantage of this shift is challenging because it requires moving from deeply embedded B2B sales and…
Matt Martin
Morale has dipped during Covid-19. We’re separated from our friends, families, and colleagues but busier than ever. The majority of workers are reporting higher stress, greater anxiety, and emotional exhaustion. Employers have a responsibility to help workers get through this. Here are five ways to…
Knowledge at Wharton
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an intended message or giving the wrong impression has grown. Neuroscience research has uncovered…
Liz Uram
If you work remotely either part-time or full-time, temporarily or permanently, you have probably discovered that you are a lot more productive when you are not in the office. The main reason for the increase in productivity is that people aren’t inviting you to “got a minute” meetings. These…
Klaus Wertenbroch
From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with disappointment depends on understanding why it happened. Without an acceptable rationale, we’re apt…
Jessica Ellspermann
How you communicate a message is as important as the message itself. When it comes to internal communications, this certainly holds true. Company culture can give your organization a major strategic advantage in these changing times. But what your culture consists of—goals, values, and practices—…
Gleb Tsipursky
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome. Yet despite the popularity of the phrase, we see such bad outcomes informed by poor data all the…
MIT News
As part of the MIT Task Force on the “Work of the Future’s” recent series of research briefs, MIT professors Paul Osterman and Kathleen Thelen highlight the critical role that skills, education, and workforce training play in providing pathways to employment for low- and moderate-skilled workers…
Sue Via
Research has shown that during economic uncertainty, companies that find a balance between reducing resources to survive and investing in key areas for growth will fare better through the recession and beyond. It’s a nuanced approach to playing offense and defense at the same time.
But many small…
Jason Davis, Thomas Mannarelli
In 2017, Indonesian state-owned giant Pertamina had two ambitious strategic objectives: Transition from oil and gas to a more diverse portfolio, including renewables; and entrench itself deeper in the global market.
But there was a problem. Thanks to a remarkably low retirement age of 56 for…
John Young
During the course of helping organizations and teams develop more effective ways of working, I have found that many of the obstacles to delivering value quickly to customers originate from mental models and assumptions that have been internalized. These mental models and assumptions largely exist…
Deborah Blumberg
In the summer of 2014, Aruna Ranganathan was doing postdoctoral research at a garment factory in Bangalore, India, when she noticed that some worker stations—but not all—were equipped with radio-frequency identification (RFID) technology, a tool used to quantify workers’ output.
Ranganathan, now…
Celia Paulsen
October happens to be (among other things) Breast Cancer Awareness Month, Dental Hygiene Month, National Bullying Prevention Month, and my personal favorite, National Pizza Month. Plus, it’s Halloween! But I digress. We’re here to talk about cybersecurity.
Every manufacturer should hold…
Bruce Hamilton
Over years of listening to people describe their work, one single word has surfaced repeatedly as a barometer of what is frequently called “culture.” The use of the word “they” in conversation gives me insight into an organization’s ability to engage employees and sustain improvement.
The…
Claire Harbour, Antoine Tirard
In 2005, Fast Company published the now famous article, “Why We Hate HR.” Echoing a popular workplace belief, the authors asked why HR was broken and how it could be fixed. Human resources has evolved since then, with some corporations starting to think differently about the “people function.”
One…
The Un-Comfort Zone With Robert Wilson
I took a drama class in college. It was fun; we studied famous plays, practiced dialogue and performed scenes. Then we did some really goofy stuff like pretend to be different types of animals, and learn how to say, “I love you” or “I hate you” using only the word “rhubarb.” One day the professor…
Bruce Hamilton
One summer when I was a kid, my friend Rick and I built a pole vault setup in my postage stamp-sized backyard with a plant box (the place where you plant the pole as you begin your vault) and a couple uprights to hold the crossbar. We used bamboo poles acquired from a local carpet store for both…