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A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say. Search out ways to take your verbal exchanges down a road that is paved with friendly…
People can make plenty of mistakes when launching a lean enterprise transformation. Interestingly, many of these mistakes are similar if not identical to those made by entrepreneurs when starting a business. Perhaps these mistakes are generic enough to be widely applicable and not specific to lean…
(ASQ LI Section 303: Jericho, NY) -- The annual quality conference of the Long Island chapter of the American Society for Quality (ASQ) is being held at Gleeson Hall on the Farmingdale State College campus, Friday, Nov. 5, 7:30 a.m. to 4 p.m.
Speakers
• Lloyd Nelson, from the U.S. Dept. of…
(Olympus: Hamburg, Germany) — Olympus has introduced advanced laser sharing and dual-port SIM scanning capabilities to its FluoView FV1000 confocal laser scanning and FluoView FV1000MPE multiphoton laser scanning microscopes. Providing effective and efficient methods of increasing flexibility,…
I come across countless articles, columns, and blogs about poor customer service daily. People can present their frustration and pitiful experiences in the most creative, peculiar, hilarious, and shocking ways. Most of them just want to vent, but others are determined to give their expert advice…
Diamond DA42 MPP
(RIEGL Laser Measurement Systems: Horn, Austria) -- Airborne laser scanning is a rapid, highly ariegl-fig2ccurate, and efficient method of capturing 3-D data of large areas for various applications (e.g., city modeling, powerline…
(ANSI: New York) -- Counterfeit merchandise has led to numerous risks for consumers worldwide, from significant health and safety concerns over counterfeit life-saving drugs, to flammable electrical devices, to tremendous financial loss for U.S. businesses, government, and individuals. With up to…
(Center for the Advancement of Engineering Education: Seattle) -- The U.S. higher education system is widely regarded as one of the world’s largest and most flexible. Despite this advantage, the country could be outpaced by others in producing innovative scientists and engineers. Recent reports by…
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) has awarded a total of $50 million in grants to five institutions to support the construction of new scientific research facilities that will explore topics ranging from nanometer-scale electronics and “green”…
(Leica Geosystems: Norcross, GA) -- Leica Geosystems firmware 2.0 adds powerful new capabilities to the Leica ScanStation C10, the industry’s popular 3-D laser scanner for as-built and topographic surveys.
Many users are pleased with the productivity and versatility of the fully integrated,…
(NSF: Las Vegas) -- NSF International is developing a automotive aftermarket collision parts distributor certification program that will close the gap in the supply chain between part manufacturers and body shops. The Automotive Body Parts Association (ABPA) is working closely with NSF to identify…
The Performance Management Group (TPMG) is offering new live, e-learning courses through two certification and training programs: Lean Six Sigma Service Excellence and Performance Management.
Lean Six Sigma Service Excellence
Course: No. Online Live 21—Black Belt Certification—Nov. 1 and Dec.…
(DNV: Houston) -- Det Norske Veritas (DNV) has been contracted by the Joint Investigation Team (JIT) of the the U.S. Department of the Interior and the U.S. Department of Homeland Security for the forensic examination of the blowout preventer (BOP) and lower marine riser package that was fitted…
(IEC: Geneva) -- During the International Electrotechnical Commission (IEC) general meeting that took place in Seattle this past week, three outstanding individuals were honored with the Lord Kelvin Award for their lifelong contribution to electrotechnology.
The Lord Kelvin Award is the IEC’s…
(GE Sensing & Inspection Technologies: Billerica, MA) -- Now available with the XLG3 Video Borescope, 3D Phase Measurement provides accurate 3-D surface scans enabling inspectors to rotate and zoom an image for a more accurate view of the defect.
The 3D Phase Measurement technique provides…
(University of Michigan: Ann Arbor, MI) -- Twisting spires, concentric rings, and gracefully bending petals are a few of the 3-D shapes that University of Michigan engineers can make from carbon nanotubes using a new manufacturing process.
The process, called “capillary forming,” takes…
(Pinpoint Laser Systems: Peabody, MA) -- Pinpoint Laser Systems has introduced a new measuring and alignment system for lathes, turning equipment, spindles, and related machinery. The Spindle Alignment Kit is turnkey, easy to use, and ready to go right on the factory floor. Ideal applications…
(Rockwell Automation: Milwaukee) -- Machine builders and end-users seeking to simplify safety relay selection and reduce component inventory and life-cycle costs will benefit from the new family of Allen-Bradley Guardmaster safety relays from Rockwell Automation. Designed to meet new global…
Sometimes it’s interesting to watch trends develop from the relatively safe perch of business media. A press release from Aveta Business Institute last week drew my attention because it wasn’t doing what 99.9 percent of all press releases do: selling something. Instead of announcing a new product,…
(MAG: Erlanger, KY) -- MAG announces the addition of Op-tection in-line electroluminescence inspection to its solar module production lines, providing manufacturers with the ability to consistently produce high-quality modules, while maintaining high production efficiency in the increasingly…
Reporting and documentation are fundamental aspects of the modern quality control (QC) laboratory. Whether using digital imaging to document a defect on a mission-critical subcomponent, performing micron-level measurements of wear on precision machined parts, or collecting important statistical…
(Thermo Fisher Scientific: Madison, WI) -- Thermo Fisher Scientific Inc., a global player in serving science, recently announced the launch of the new version of the Thermo Scientific K-Alpha X-ray photoelectron spectrometer (XPS). This fully integrated surface characterization tool is designed to…
(Sparta Systems: Holmdel, NJ) -- Despite making strides in improving quality across the supply chain, companies in the pharmaceutical, medical device, and food and beverage industries still face innumerable challenges in ensuring and maintaining supply quality. To address these challenges, Sparta…
(American Association for Laboratory Accreditation: Frederick, MD) -- The American Association for Laboratory Accreditation (A2LA), in partnership with the Institute for Quality Management in Healthcare (IQMH), is now offering an interactive online education tool, Decoding ISO 15189, which is…
(Geomagic: Research Triangle Park: NC) -- Geomagic has released the names of many of its planned speakers for the upcoming Points Beyond Tour. The tour is a series of free seminar, training, and networking events in Europe and the United States that will explore new territories in design with…
