All Features
Mike King
Historically, the sensitive nature of personal and company proprietary information held in life sciences quality management systems (QMS) has been a factor for quality management teams’ reluctance to adopt AI. Add to that the complex global regulatory environment and the penalties of noncompliance…
Josh Leath
As the transition to a more sustainable future continues, more Americans are discovering the advantages of electric vehicles (EVs). From limited maintenance to incredible torque, acceleration, the ability to fuel from home, and attractive rebates, EVs are no longer just a “green” vehicle option but…
Yushiro Kato
These days, incessant pings and buzzes from your workspace’s preferred team management software may seem like a fact of life. But not too long ago, the idea of having software beyond emailing to manage teams was beyond imagination. Then one of the market’s leaders stumbled into creating the perfect…
Jones Loflin
In a previous article, I discussed the concept of “stress bragging”—that tendency to boast about our stress levels as a way to highlight our productivity and importance. I touched on ways to curb this habit in ourselves. But what about when others do it? Here are some effective strategies for…
ISO
Global awareness of climate change and sustainability has grown exponentially during the past decade, making terms like corporate responsibility, carbon footprint, and transparency the new buzzwords of our time.
The drive toward a more sustainable future has propelled environmental, social, and…
Alexander Gelfand
All publicly traded companies in the United States are legally required to have their financial statements vetted by independent auditors. And plenty of other firms hire external auditors to enhance their credibility in the eyes of investors and other stakeholders. But what about the ESG reports…
ISO
When a patient comes into a clinic or hospital, healthcare practitioners have all the tools at their disposal to conduct thorough examinations. However, when they see a patient online, they may lack the necessary equipment to conduct the visit properly. One reason for this is that virtual care…
Chip Bell
The cost of acquiring a new customer can be five to 10 times the cost of keeping an existing customer, depending on the industry. You already knew that. But while most organizations know why their customers opened the exit door, they devote little effort to understanding what prompted customers to…
Patty Davidson
For the U.S. Department of Labor’s Wage and Hour Division, protecting children in the workplace is the top priority. The division is responsible for enforcing foundational labor standards, including the child labor provisions of the Fair Labor Standards Act (FLSA). The FLSA establishes minimum wage…
James Chan
Maintenance teams operate in challenging environments that can often produce workplace mishaps, near misses, and other potential hazards. That’s where maintenance incident reports come in. Not only do these reports help team members isolate and problem-solve safety concerns, leading to a safer…
John Tschohl
Why do people leave their jobs? Even if they’re well paid and have good benefits, many will wave goodbye as they walk out the door, never to return.
They don’t leave because they want more money or better benefits. They don’t leave because they don’t like their jobs or their co-workers. They leave…
Natalie King
The use of artificial intelligence (AI) is now so widespread that it’s rare to come across a company that isn’t using it in some capacity. While many clients look on the technology favorably, in a recent survey 14% of people still reported that they were unlikely to trust a company that uses AI.…
Megan Wallin-Kerth
As the July 22–25, 2024, Coordinate Metrology Society Conference (CMSC) rapidly approaches, quality professionals anticipate opportunities to explore and showcase various products and ideas from some of the biggest names and organizations. InnovMetric, Hexagon, Renishaw, Nikon, and many others will…
Andrey Solin
Disclaimer: This isn’t meant to be a car review. This is an article on brand authenticity.
Back in 2021, when Ford was promoting the Mustang Mach-E GT, its high-performance electric vehicle, the company found a way to appeal to potential buyers who somehow missed the sensory appeal of gasoline-…
Annette Franz
Years ago—actually nine years ago, in February 2015—I wrote about “The 7 Deadly Sins of Customer Experience.”
I shared that article on LinkedIn recently and recognized that the sins may need some updating. I don’t disagree with the sins I originally wrote about, but I’m OK with consolidating,…
Artyom Yukhin
Artec 3D has begun working with Handicap International to manufacture custom prosthetic devices for beneficiaries in refugee camps and their host communities in Rwanda.
According to the United Nations, in Rwanda more than 51,000 people need prostheses. Many suffered loss of limbs during the 1994…
Lindsey Walker
Powered through artificial intelligence (AI), the use of AI algorithms for manufacturing has transformed company operations and led to vast improvements in productivity, higher quality, and lower costs. The piecemeal deployments we still see today will eventually give way to the agility and…
Mike Figliuolo
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means. You can say these things until your jaw muscles are sore, and post all the customer service rules you…
Luk Van Wassenhove
In today’s business environment, where the insatiable desire to grow profits overshadows environmental and social interests, it’s easy to overlook how the actions of economic actors can shape corporate—and environmental—outcomes.
In the accounting profession, practitioners exercise skepticism…
Del Williams
Various industries, including wastewater treatment, power generation, food processing, and chemical manufacturing, depend on industrial strainers to separate unwanted suspended solids from liquids and slurries. However, conventional strainer methods can be unreliable and lead to extensive…
Gleb Tsipursky
Many employees are unaware that they can leverage the Americans with Disabilities Act (ADA) to request work-from-home (WFH) accommodations based on mental health conditions. This knowledge gap has the potential to reshape the “return to office” (RTO) landscape, creating both opportunities and…
Georgia Tech News Center
When people think of greenhouse gas emissions from transportation, what often comes to mind are airplanes and land vehicles like cars or trucks. But as efforts to slow climate change are ramping up, the spotlight is on another form of transport: ships.
The United Nations’ International Maritime…
Stephanie Ojeda
Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not to receive complaints, they do come with a silver lining. Managed effectively, they play an important role in improving your products and processes over time—that is, for companies that take a…
Andreas Janz, Horacio Falcão
Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of quality control problems at Boeing and numerous recalls by car manufacturers, to name a few. Yet, excessive fault-finding occurs when the ability to pinpoint faults—a beneficial behavior—is taken too…
Jones Loflin
I was driving along listening to the audio book Trust, by Henry Cloud (Faith Words, 2023). When the person reading the book made the comment, “Trustworthy leaders make their teams care less,” I almost had to pull over. Hearing that made me question exactly what they were talking about.
However,…
