All Features
Morehouse Instrument Co.
In the healthcare sector, precision isn’t just a requirement. It’s a necessity where the margins for error are perilously thin, and the consequences of inaccuracy can be grave. At the heart of this precision lies the unassuming yet critical load cell, a device whose reliability is foundational to…
Dawn Bailey
The Center for Organ Recovery & Education (CORE), a 2019 Baldrige Award recipient, is a nonprofit organ procurement organization (OPO) in Pittsburgh with a federally designated service area encompassing a population of 5.5 million in western Pennsylvania, West Virginia, and one county in New…
Laurie Locascio
Growing up as a scientist, I didn’t see role models who looked like me. I grew up in a small town where my father was a physicist—and my role model. He nurtured me to be a scientist, just like him. I’m so grateful he didn’t have different expectations for my brothers and me. He always told me that…
James Chan
Management of change (MOC) is a defined process that organizations establish and follow to ensure health, safety, and reduction of risk during periods of change. MOC systems and policies are essential for companies that undergo significant updates to their facilities, personnel, equipment, or…
Gleb Tsipursky
Generative AI, when harnessed correctly, has the potential to revolutionize the way companies operate, innovate, and compete. But the question that arises is how businesses can effectively tap into this potential. The answer lies in setting up an AI center of excellence that combines IT with…
ISO
Trust makes the world go ’round. Without it, democracies crumble and relationships suffer. The same goes for organizations and businesses: Without the trust of their customer base, they simply can’t succeed.
Trust, however, is never a given. Like respect, it must be won. In an ever-evolving…
Henry A. Zumbrun
Calibration, a critical aspect of maintaining equipment precision, involves more than routine checks. It’s a complex decision-making process in which quality, lead time, and price are weighed. The belief that you must compromise on one to excel in the others is a common misconception in the…
Saurabh Joshi Shripad
Risk assessment and continual process verification (CPV) are fundamental regulatory requirements for pharmaceutical companies to ensure drug safety, efficacy, and quality. While risk assessment involves analyzing, mitigating, communicating, and monitoring risks that could ultimately affect patients…
Mike Figliuolo
Pay. It’s the topic we love to avoid. We don’t discuss it with friends or family. It’s verboten at cocktail parties. Heck, we discuss cancer, religion, and abortion at dinner parties more easily than we talk about our paychecks. We don’t even like to discuss compensation with the person whose pay…
Lee Simmons
Investors and business leaders are always on the lookout for the next big thing, the paradigm shift that will upend industries and change the world. The hope is to get in early and ride the wave—or at least avoid getting flattened by it. But where should they be looking?
“There’s a huge literature…
Lawrence Bernard
Scientists at the U.S. Department of Energy’s Oak Ridge National Laboratory (ORNL) have determined how to avoid costly and potentially irreparable damage to large metallic parts fabricated through additive manufacturing (AM), also known as 3D printing, caused by residual stress in the material.…
Manfred Kets de Vries
Throughout history, leaders have been seduced by success, leading them down a path of hubris. This ancient Greek term, literally translating to “excess,” describes a state of exaggerated self-belief and arrogance.
An extreme example is Xerxes, king of the Persian Empire. Feeling invincible from…
Ferdinando Fioretto
Artificial intelligence’s capacity to process and analyze vast amounts of data has revolutionized decision-making processes, making operations in healthcare, finance, criminal justice, and other sectors of society more efficient and often more effective.
However, with this transformative power…
Douglas C. Fair, Scott A. Hindle
In less than two months we will celebrate the 100th anniversary of the invention of the control chart, a tool most often associated with statistical process control (SPC). Considering SPC from our modern perspective made us ask, “Is SPC still relevant?”
It’s a question asked within the purview of…
Jones Loflin
This year I have committed to being a more curious gardener: to be willing to grow some things I haven’t grown before and see what happens. I decided to try growing one of my favorite fruits—papaya! I’ve heard that if I do certain things, give it the right soil conditions, and protect it from the…
Mark Hembree
Everyone knows customer service is increasingly automated and impersonal—that’s a “dog bites man” story. It’s not news because it happens all the time. When a man bites a dog, that’s news.
But what if you’re bitten by a chatbot or AI? Aside from newsworthiness, is the owner responsible? Where does…
Stephanie Ojeda
Companies today implementing automated compliance management systems are motivated by a wide variety of factors.
For many, it’s about reducing manual labor hours required to execute quality processes—and achieving greater efficiency and effectiveness in their operations. For others, the priority…
Donald J. Wheeler
When presented with a collection of data from operations or production, many will start their analysis by computing descriptive statistics and fitting a probability model to the data. But before you do this, there’s an easy test that you need to perform.
This test will quantify the chances that…
Patrick Gale
Medical equipment is a necessary yet substantial investment for any health system. Making strategic decisions about these assets can be daunting in the face of shifting patient demand, financial uncertainty, and fast-changing cybersecurity risks.
Because clinical assets account for an average of…
Bruce Hamilton
In a humorous moment from Steve Martin’s comedy Father of the Bride, there’s a scene where George Banks (Martin) argues with a store clerk that the number of buns in a package is mismatched with the packaged number of hot dogs: “I wanna buy eight hot dogs and eight hot dog buns to go with them. But…
Adam Zewe
If a robot traveling to a destination has just two possible paths, it only needs to compare the routes’ travel time and probability of success. But if the robot is traversing a complex environment with many possible paths, choosing the best route amid so much uncertainty can quickly become an…
Evi Giourouki
Gone are the days of manual labor and repetitive tasks. Nowadays, robots are taking over these responsibilities, leaving human workers to focus on complex problem-solving and innovation. These robots are equipped with advanced sensors, artificial intelligence (AI), and machine learning capabilities…
Mike Figliuolo
If you have kids, you know the nauseating feeling of one of them going down for the count and having to rush them to the emergency room. I had that grim experience recently. What I learned from that ER visit is businesses can make very strong statements about how little they care about their…
Kate Zabriskie
‘She wanted to return a cake that was almost gone. How bad could it have been? Normally, if something is spoiled or not up to standards, it’s returned almost intact. This thing was a pile of crumbs. But it gets better: She demanded cash, yelled at me, and started causing a scene. I hope she never…
Denise Robitaille
The buzz has begun. ISO 9001 is being revised. There hasn’t been a revision in about 10 years, so it’s due—if not overdue. Still, there are individuals who don’t understand the justification or the purpose of the revision. After all, it’s a perfectly good standard. So, what’s up?
It’s worth…
