All Features
Lee Seok Hwai
Think innovation, and what comes to mind? For many, it invariably evokes big names like Apple and Tesla, their epoch-defining products ranging from the smartphone to electric vehicles, and genius leaders like Elon Musk and Steve Jobs. But is innovation only for the select few?
Not at all,…
Harry Hertz
The saying is nothing new: The customer is always right. Customers come first. We’ve heard these adages for a long time. And we’ve questioned them for almost as long. Those of you who know me know that I’ve certainly been doing that for a long time!
Two recent experiences brought this topic back…
Hanen Khemakhem, Mahbub Zaman, Nadia Smaili, Richard Fontaine
Whistleblowing is a cornerstone of corporate governance. It allows employees to anonymously disclose questionable financial matters about their companies to help prevent fraud, which is a pressing issue in Canada. It’s also incredibly effective, with 42 percent of occupational fraud being reported…
Gleb Tsipursky
Why do companies bury their heads in the sand instead of facing dangerous facts, whether about quality problems or other issues? It happens more often than you might think—most recently with Adidas. It usually boils down to companies falling for three cognitive biases.
“Adidas does not tolerate…
Bryan Christiansen
An important part of production is to carefully monitor and control temperature, speed, volume, weight, or mass. To ensure these measurements are always accurate, manufacturers need to calibrate their equipment and instruments regularly.
Devising a proper equipment calibration schedule can be a…
David L. Chandler
Terahertz radiation, with wavelengths that lie between those of microwaves and visible light, can penetrate many nonmetallic materials and detect signatures of certain molecules.
These handy qualities could lend themselves to a wide array of applications, including airport security scanning,…
Del Williams
With the threat of contamination from harmful pathogens such as salmonella, listeria, and e. coli a continual concern, food processors are seeking to protect not only the public but also their companies’ bottom lines from the massive costs, reputational damage, and greater regulatory scrutiny…
Anton Ovchinnikov
In the age of mass production, the demand for customization is increasing. Customers prefer products catered to their individual needs and preferences over standard items—albeit at a cost.
Fortunately, recent advances in information technology, logistics, and advanced manufacturing processes such…
Dirk Dusharme @ Quality Digest
In 2010 a medical device scandal in France set the stage for a new European Union medical device regulation that, according to most experts in the medical device community, may cause more damage than the problem it was intended to address. An unreasonable deadline, lack of notified bodies to…
Tim Mouw
Metallized substrates such as two-piece metal packaging are expensive to produce, and they make print color-control challenging. Although many in the metal decorating sector are hesitant to embrace color measurement, it’s the fastest, most accurate, and cost-effective way to produce consistent…
Nicole Radziwill
The 2022 theme for World Quality Week, an annual campaign presented by the U.K.’s Chartered Quality Institute (CQI) and International Register of Certificated Auditors (IRCA), was “Quality Conscience: Doing the Right Thing.” Working in quality often requires us to make tough calls and stand up for…
Robert Zaruda
Northwest Industrial Resource Center (NWIRC), one of the centers that make up the Pennsylvania Manufacturing Extension Partnership, is helping launch student-run enterprises throughout northwest and north-central Pennsylvania. These enterprises connect industry with high schools and career and…
Maria Guadalupe, Bryan Ng
Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation.
In France, 60 percent of employers consider soft skills, such as the ability to organize, adapt, and work in teams,…
Gleb Tsipursky
Imagine you put on an old coat you haven’t worn in a while, and to your surprise you find a crumpled $20 bill in your pocket. How good does it feel? Do you go up half of a notch on a 1–10 mood scale—or maybe a full notch?
Let’s imagine a different scenario. Your grandmother calls to say she hopes…
Christopher Dancy
Despite the important and ever-increasing role of artificial intelligence in many parts of modern society, there is very little policy or regulation governing the development and use of AI systems in the United States. Tech companies have largely been left to regulate themselves in this arena,…
Jake Mazulewicz
A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week.
An electrical engineer flips the wrong switch in a substation control room. He isn’t injured. But within seconds, a $50,000…
Scott Ginsberg
Twenty years ago, digital tools were “a thing.” Now they flow through all things.
To some degree, every manufacturer is now a digital company. And with the right modern platform, any manufacturing organization can break down silos of ownership to focus on the intersection of people, processes, and…
Donna McGeorge
The world of work will always revolve around people working with people. Meeting together is an important way to get things done, which is why meetings will always be a part of organizational life. But they’re also hated by most people—not because they get things done (which they do), but because…
Alaina Love
Miles had just been promoted to his first position at the director level after two short years of working for a large manufacturer in a complicated, heavily regulated industry. What surprised him most about the culture of the company is how project-oriented the firm had become during his tenure as…
Henrik Hulgaard
The phrase “supply chain” became part of the everyday vernacular during the pandemic, as supply chain issues seemed to affect everyone's life—from toilet paper to automotive components. Supply chain problems are well known to cause disruptions with product delivery, particularly in the complicated…
Laurie Guest
Everyone’s heard of it by now: “Quiet quitting” is the freshly coined phrase to describe the age-old behavior of not quite leaving one’s job entirely but rather opting to no longer go above and beyond. It’s service fatigue to the extreme, risking not just customer satisfaction but also staff…
Adam Zewe
Ask a smart home device for the weather forecast, and it takes several seconds to respond. One reason for this latency is that connected devices don’t have enough memory or power to store and run the enormous machine-learning models needed for the device to understand what a user is asking of it.…
Adriana Lynch
The decade of the 2020s has given businesses—and the consumers who count on them—quite a ride. Neither tea leaves nor the best efforts of analysts could have predicted the impact that the one-two punch of a pandemic and roller-coaster economy would have on both markets and marketplaces.
Consumers…
Zach Winn
When it comes to battery innovations, much attention gets paid to potential new chemistries and materials. Often overlooked is the importance of production processes for bringing down costs.
Now the MIT spinout 24M Technologies has simplified lithium-ion battery production with a new design that…
Mike Figliuolo
One of the most awkward situations you can encounter in business is when someone goes from being a peer to being the boss. If you do a few things well, you can make the transition smoothly.
Life is full of awkward moments: the first kiss, an interview candidate having spinach stuck in their teeth…
