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Knowledge at Wharton

Web-based research and business analysis journal of the Wharton School of the University of Pennsylvania

Knowledge@Wharton is the web-based research and business analysis journal of the Wharton School of the University of Pennsylvania. Launched in May 1999, its goal is to disseminate business knowledge and insights to readers around the world. The Knowledge@Wharton Network offers free access to analysis of current business trends; interviews with industry leaders and Wharton faculty; articles based on the most recent business research; conference overviews, book reviews, and links to relevant content; and a searchable database of more than 1,500 articles and research abstracts.

Mon, 01/21/2008 - 22:00
How the Mayo Clinic Built Its Reputation As a Top HospitalPeer collaboration, a team approach to care, and patients come first
Thu, 09/13/2018 - 12:00
‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?” The question was put to Jeffrey Bolton—the Mayo Clinic’s chief administrative…
How Companies Can Instill MindfulnessAn old idea that can counterbalance digital-age overload and distraction
Tue, 05/15/2018 - 12:01
Volatile markets, challenging consumer demands, and the technological disruptions resulting from digitization and Industry 4.0 are producing unprecedented rates of change. In response, companies have worked to increase organizational agility, hoping…
Can Retail Pharmacies Come to the Aid of U.S. Healthcare?A ‘different type of chassis’ for improving healthcare delivery
Mon, 04/16/2018 - 12:01
America’s healthcare system has been on the examining table lately: from the tortuous battle over the Affordable Care Act, to Senator Bernie Sanders’ bill to allow low-cost prescription drugs in from Canada, to the intriguing announcement in January…
How to Turn ‘Data Exhaust’ Into a Competitive EdgeIoT improvements allow more data to be analyzed for new insights and real-time actions
Tue, 03/20/2018 - 12:02
Instead of the internet of things (IoT), perhaps we should call it the “data of things” or the “internet of data?” IoT will generate a staggering 400 zettabytes (or 400 trillion gigabytes) of data a year by 2018, according to the 2016 Cisco Visual…
Responding to the Tide Pod ChallengeThe double-edged potential of social media
Thu, 02/15/2018 - 12:02
When Tide and other detergent manufacturers developed colorful, convenient pods designed to be tossed into washing machines and dishwashers, they never expected teenagers would try to eat them. But what was dubbed the “Tide pod challenge” quickly…
Too Much Togetherness?The downside of workplace collaboration
Tue, 11/28/2017 - 12:03
The mere mention of keeping up with overflowing email, constant meetings, and time-sucking conference calls makes many of us groan and roll our eyes. How did we all get so busy? A major culprit is the sharp rise in cross-functional collaboration…
Why Luck Is the Silent Partner of SuccessIn hindsight we tend to attribute only talent and hard work to successful careers
Thu, 11/09/2017 - 12:02
As the essayist E.B. White once wrote, “Luck is not something you can mention in the presence of self-made men.” Some people are of course quick to acknowledge the good fortune they’ve enjoyed along their paths to the top. But White was surely…
What NASA’s Chief Astronaut Learned From Near DisasterAvoid group-think. Pay attention to facts, not desires.
Thu, 10/05/2017 - 12:02
NASA Chief Astronaut Chris Cassidy has lived for months on the International Space Station and has performed six spacewalks. “Imagine hanging out with a glass bubble on your head, one hand on a hunk of metal, Earth going beneath your feet at five…
The Democratization of Machine LearningNo longer exclusive to big companies, machine learning is accelerating and taking business with it
Thu, 05/11/2017 - 12:01
The world of high-tech innovation can change the destiny of industries seemingly overnight. Now we are on the cusp of a new grand leap, thanks to the democratization of machine learning, a form of artificial intelligence that enables computers to…
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells FargoFive critical steps of crisis preparedness
Wed, 04/19/2017 - 12:03
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples. In December 2016, Yahoo disclosed that three years earlier hackers had stolen confidential information from more than 1 billion…

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