A New Chinese Export: JobsHidden costs of global supply chains begin to surface
Fri, 04/13/2012 - 14:23
Bucking the decades-old wave of offshoring manufacturing jobs to China, other parts of Asia, and Mexico, GE said it would move jobs back from these countries to the United States, where it will build water heaters.
Jeffrey Immelt, GE’s chairman and… The Chilean Miner Rescue: A Lesson in Global TeamworkWhy did the rescuers persevere when the chances were so small?
Fri, 03/30/2012 - 12:35
By now, the story is familiar: On Aug. 5, 2010, 33 miners were trapped 2,000 feet below ground at the San Jose mine in Chile’s Atacama Desert. During their first 17 days without contact with the surface and for weeks thereafter, the miners organized… Want to Improve Customer Service?Treat your employees better
Fri, 03/23/2012 - 15:04
Is customer service a lost art, or are today’s customers harder to please?
On the one hand, moments of tear-your-hair-out frustration are commonplace—from shopping in stores where sales associates are nowhere to be found, to dealing with… What’s Wrong with This Picture?Kodak’s 30-year slide into bankruptcy
Mon, 02/06/2012 - 13:51
As Eastman Kodak begins to adapt to the challenges of bankruptcy, David A. Glocker’s company, Isoflux, is expanding, thanks to technology he developed in Kodak’s research labs. He didn't steal anything. In fact, before he founded Isoflux with Kodak’… Born in the USA, Made in FranceHow McDonald’s succeeds in the land of Michelin stars
Fri, 01/06/2012 - 11:35
France—the land of haute cuisine, fine wine and cheese—would be the last place you would expect to find a thriving fast-food market. In a country known for its strong national identity and anti-globalization movement, it seems improbable that… ‘Drinking from a Fire Hose’: Has Consumer Data Mining Run Amok?Data troves may help deliver value, but consumers tend to find them creepy
Mon, 11/28/2011 - 14:10
In a world of endless information sharing, consumers have become the product. Platforms such as Google, Facebook, Foursquare, and Twitter are the new factory floor, and online users who leave digital crumbs as they browse the web and tap into… The Bad Apple SyndromeSlackers and jerks can bog down productivity by as much as 40 percent
Mon, 11/14/2011 - 14:13
It is well-known that negative interactions have a bigger impact than positive ones, and that people tend to remember a person’s unfavorable qualities more vividly than their positive traits. These observations were included in a recent article… Unwiring the Enterprise: Are You Ready to Lose Control?Five ways to ride the wireless wave
Thu, 11/03/2011 - 11:01
Armed with powerful mobile devices, consumers and employees have become the force behind a wireless wave of change. Whether they are seeking discounted prices or looking to coordinate a sales campaign, these mobile end users are growing impatient… Defining Innovation—and Converting Words to ActionWe know it when we see it, but do we apply it?
Wed, 11/02/2011 - 14:39
Innovation is a tough word to define, but most would say they know it when they see it. At a recent Wharton Women in Business conference, participants were asked to discuss their personal definitions of the term and give a concrete example from… Is Quality Control Lacking in Business Books?Too often, these references serve chiefly as giant business cards
Tue, 07/19/2011 - 11:26
In a recent article in The New York Times, Bryan Burrough, an author, former Wall Street Journal reporter, and now a correspondent for Vanity Fair, takes business writers to task for producing books that are of generally low quality. He gives many…
