All Features
Scott Ginsberg
Despite the industry’s push toward digital transformation, 95% of manufacturers use paper-based documentation, according to Forbes. But modernization doesn’t have to be overwhelming for manufacturing teams.
When implemented strategically, digital documentation can improve processes, enhance…
Harish Jose
In this article, I’m looking at Weber’s Law. It’s named after Ernst Heinrich Weber (1795–1878), a German physician who was one of the pioneers of experimental psychology. I highly recommend the Numberphile YouTube video that explains this in detail.
A simple explanation of Weber’s Law is that we…
Gleb Tsipursky
Despite the clear benefits of hybrid work models, a significant number of managers still push for their teams to be back in the office. A KPMG report of responses from 100 CEOs of large companies shows that more than a third expect to have all corporate workers back to the office full time by 2027…
Bruce Hamilton
Not long ago, I accompanied two of the Greater Boston Manufacturing Partnership’s consultants, Bob Elliott and Peter Melnik, to a Shingo Systems Design workshop at Osram, a terrific host site in Hillsboro, New Hampshire. Bob and Peter did all the work. My job, in the spirit of continuous…
Donald J. Wheeler
All improvement efforts require a framework. No matter what we’re doing, we all need some way to align our efforts and focus on a specific objective. During my 50 years in this business, I’ve seen people use many different improvement frameworks. Most of these have been variations on either PDSA (…
Steve Ilmrud
As we approach 2025, one of the most pressing challenges manufacturers face is a growing labor shortage. Research anticipates that 1.9 million jobs will go unfilled during the next decade. This issue, compounded by the retirement of experienced workers and the lack of interest from younger…
Mike Figliuolo
This ain’t your daddy’s or mommy’s business world anymore. I’m sure you’ve figured that out already. First of all, people use cell phones. I keep reminding my father.
“Dad, turn on your cell phone when you’re not home.”
“Why? Then it will ring. I’m retired, and I don’t want to be bothered by…
William A. Levinson
The Associated Press, reporting on the strike by the International Longshoremen’s Association, noted, “Local ILA president Boise Butler said workers want a fair contract that doesn’t allow automation of their jobs.” The report added, “The union had message boards on the side of a truck reading, ‘…
Roman Davydov
More and more companies in the manufacturing industry admit that providing great customer experience is vital to their business success. 41% of respondents to the “2024 State of Manufacturing Report” by Fictiv consider enhancing customer experience (CX) one of their top three priorities for this…
Creaform
Centurion Performance & Engines (CP&E) is an Illinois-based manufacturer of custom performance engines and parts. It’s also a custom tuning and install body shop in high demand.
Founded in 2009, the company has a research and development department equipped with advanced tools including a…
Sachin Waiker
‘Clinician burnout is a critical issue to understand and address,” says Mohsen Bayati, a professor of operations, information, and technology at Stanford Graduate School of Business. The condition is thought to affect nearly half of all U.S. doctors, at a cost of about $4.6 billion annually due to…
Karel Cool
The biggest sustainability challenge today isn’t a lack of enthusiasm. We observe many more business leaders every day who are eager to engage in sustainability efforts, driven by factors such as government regulations, societal expectations, stakeholder demands, or their own aspirations.
The real…
Jennifer Chu
Imagine having to straighten up a messy kitchen, starting with a counter littered with sauce packets. If your goal is to wipe the counter clean, you might sweep up the packets as a group. If, however, you wanted to first pick out the mustard packets before throwing the rest away, you would sort…
IDS Imaging Development Systems
Nuclear fusion is seen as a possible visionary solution to the energy problems of the future—clean and comparatively low-risk. Small atomic nuclei are fused at extreme temperatures and pressures instead of being split as in the reactors of conventional nuclear power plants. A similar process takes…
James Chan
Asset maintenance isn’t just about fixing things when they break. It’s a complex mix of strategies, both proactive and reactive. Finding the most cost-effective blend makes all the difference in the success of your maintenance program and your business as a whole.
Whether your team is scrambling…
ISO
Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.
Imagine that hackers breached a small healthcare practice through “phishing”—sending a scam email and gaining access to sensitive patient data, including…
John Tschohl
I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service. The pandemic gave most firms an excuse to say, “To hell with the customer.”
Costco is one of the few…
Sara Harrison
Two job seekers apply to be a sales representative. They have similar names, educations, skills, and levels of experience. But one of them adds a little extra to his resume: “I have a proven track record of turning caffeine input into productivity output,” he writes. “The more coffee you can…
Julie Gowthorpe
Management goals commonly include maintaining harmonious work environments that make employees happy and motivated. But how do you achieve this when people don’t get along? “Sort it out on your own” is no longer an option when employees are in conflict. As teams grow and experience turnover, a…
Chip Bell
The Madison, a historic hotel overlooking the Mississippi River in Memphis, Tennessee, was rebranded into a modern hotel. It was, in some ways, a sad event. Memphis is the birthplace of the blues, and the Madison was my introduction to the powerful music of helping customers co-create their own…
Mike Figliuolo
Interviewing for a new job is an exercise in humiliation, fear, and confusion. Whether you’re interviewing for a job at a new company or just changing roles at your present employer, the process is nauseating.
You do everything you can to put your best foot forward. You get your suit pressed. You…
NIST
Manufacturing Day (MFG Day), held on the first Friday of October every year, is a great opportunity for manufacturers to address workforce challenges. MFG Day is an initiative of the Manufacturing Institute, the workforce development and education affiliate of the National Association of…
Megan Wallin-Kerth, Stuart Potchinsky, Benton Li
In modern manufacturing practices, it’s vital to be able to cut costs and time without cutting corners. Enter an increasing reliance on AI tools to generate automated and accurate documentation, predict outcomes, and increase the reliability and accuracy of data. Within this realm, Infor is one of…
John Tschohl
‘The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.”
That quote of Steve Jobs, founder of Apple, underscores the importance of putting together a team of people who will drive your business to heights you would never believe possible. If you…
Harry Hertz
It’s been two years since I last examined the challenges facing CEOs and other senior leaders. I developed my thoughts on the current challenges without checking my insights from two years ago. Once I had this year’s themes identified, I looked back to see what I’d written before. To my surprise, I…
